A new way Maxi

we offer $5 flat rate shipping on all orders plus FREE SHIPPING on orders over $100!

HOLIDAY EXCHANGES WILL NOT BE TAKEN AFTER DEC 31st, 2022.

We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). 

We reserve the right to refuse a return if these conditions are not met. The following items are final sale and cannot be returned: Items purchased with a discount code of 30% off or more

Items that are marked “Final Sale” on the website: Hats, Jewelry, Hair Accessories, Bodysuits + Bralettes + Intimates Belts.

All return requests must be made within 30 days of the order being placed.
After the return has been approved, please make sure it is delivered
back to Urban Local Clothing or brought to our store within 14 days.
Returns that exceed this limit will not be accepted. Any items sent back
to us that are not in compliance with our return policy will be shipped
back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed.

HOW IT WORKS: To start a return, send us an email at hellourbanlocalclothing@gmail.com.
Let us know your order number, the items you'd like to return and the
reason for the return. Next, let us know the way you would like to
return the items. You can select "Pre-paid shipping label" or "Bring it
to our store in Gilmer, TX"

If you selected to ship the item back to us, you will receive an
email with a link to download a return label. Once your return is
received, store credit will be emailed to you. The amount of store
credit emailed to you includes a deduction for the cost of the return
label.If you selected to bring the item into the store, please return it within 14 days to 106 Davis St. Gilmer, TX 75644

DAMAGED ITEMS: If you receive a damaged/defective item, please email hellourbanlocalclothing@gmail.com within 7 days of delivery. Please include a picture of the damage and your order number. 

LOST PACKAGES: Urban Local Clothing is not liable for packages that are lost or stolen. Please email us at hellourbanlocalclothing@gmail.com if you believe your package was lost or stolen.

EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.

SHOES: Shoes must be returned with their original shoebox.
Please pack the shoebox inside another box as the original shoebox must
be returned undamaged. We also recommend carpeted areas for trying shoes
on. Any signs of wear to the shoe or a damaged shoebox will make them
ineligible for return.

INCORRECT ORDERS: We double check every order before it goes
out the door, but we are humans and mistakes happen! If you happen to
receive the wrong item, or are missing an item, this is for you! Let us
know by emailing hellourbanlocalclothing@gmail.com
with your invoice number and the name of the item that is wrong. All
reports must be made within 7 days of receiving your order or it will
not be accepted. We'll send you a prepaid return label to ship back the
incorrect item. Once you've received the label, please send back the
incorrect item within 7 days so that we can ship you the correct item.

PRICE ADJUSTMENTS: Should an item on the site be added to our “Sale” category after you have purchased, please contact us at hellourbanlocalclothing@gmail.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments
cannot be applied retroactively to orders placed before the promotion
discount was activated. During promotions, please make sure your
discount is applied to the order total prior to completing the order.

RETURNING IN STORE PURCHASES: If you make a purchase in store, and need to return it by shipping it please email hellourbanlocalclothing@gmail.com for
instructions on how to complete the return. We require that all tags
from the store are attached and the receipt is returned with the
package.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT HELLOurbanlocalclothing@gmail.com! THANK YOU!